Frequently asked questions

Do you take insurance?

Yes, I am on 2 panels at this time. Regence Blue Cross Blue Shield and United Healthcare. Any other insurances would be considered out of network.

Why don’t you take more insurances?

It is quite a lengthy process to become in network with any insurance company. Additionally, some insurers do not pay adequately to be able to continue to run a practice. If you feel like you would like to have your insurance cover your care, please talk with me and we can see what options we can explore.

How do I make payments for therapy?

As part of the electronic health records I use, it has a credit card processing system that allows me to put your credit or debit card info into it and I don’t have access to it. It does allow me to charge the card when sessions have occurred as well as charge for no shows and late cancellations. You can change what cards are available through your client portal at any time. I do accept all credit and debit cards, including flexible spending or benefit cards since I am a health care provider. You do not have to have a diagnosis to use your benefit card for services. I have many clients who use their benefit card in this way. You may also pay by check or cash if you would like to. I also am happy to work with churches or other third parties that may want to help pay for a portion of the cost to attend therapy.

Can I get any kind of reimbursement from my insurance company for therapy?

Many insurance companies will cover the cost of therapy as an out of network benefit but some plans do not have that benefit, so please make sure you check with your insurance company if you want to do this. Sometimes insurance will pay for couples work if it is within the scope of working on mental health issues. Otherwise, insurance companies will not typically cover marriage or couples therapy. I can provide an itemized receipt at the end of each month that contains all the necessary information that the insurance company would need for reimbursement. As the patient/client, you can choose to fill out the forms needed by your insurance company to be reimbursed directly for the cost you have incurred as provided by your individual plan. Please talk with me if you have any questions about this.

How long will therapy take?

I wish I knew! I really don’t know how long it will take you individually or as a couple to have time in your life for the changes you want to make or how long it will take your brain to adjust to the changes. I do know that generally, clients stay with me about six months and sometimes up to a year. It is rare that someone will need to be in therapy longer than a year with me.

How often do I need to come for therapy?

When you come in for therapy the first time, I generally ask you to commit to 4 weeks of weekly appointments. This helps us get good traction in the changes you want to make. At the end of that time, we can assess if staying weekly for a while might be helpful or if we can move toward a less frequent schedule.

Do I really have to attend therapy weekly?

No, you don’t have to attend therapy weekly, you do have a choice. When you choose to come less frequently, especially in the beginning, it often feels like you are not making much progress or that therapy isn’t working. This is because real change work requires attention and training. If you only went to the gym once a week would you expect to have big muscles in a month? No, and that is the same with therapy.

What is your approach to therapy or counseling?

I use the word therapy for the work that I do. I am intentional about this because it more closely aligns to what I do and how I see things. This is work, just like physical therapy. You have to learn new ways of doing things and perhaps using muscles that you never knew you had. You will have to practice at home in order to make good progress. If you are looking for counseling where you want to just talk about your problems and then go home, I am not the therapist for you. I will challenge you and ask you to think about things differently. I will also be kind and understanding and create a place where you can dive deep into yuck that you may have never been able to go before. Specifically, the treatment orientations that I use are: Family/Systems/Relational Emotion Focused Attachment-based EMDR and Trauma-focused Play Therapy and Sand Tray Therapy If you would like to know more about any of these modalities, please feel free to contact me and ask questions.

What are your hours?

I am available for appointments most days generally between 10am and 5pm with extended hours on Wednesday evening. Groups will be held on Tuesday or Thursday evenings and otherwise as scheduled.

Can I bring my children to therapy?

If we are doing family therapy then yes you should bring them. Please don’t bring your children with you to your individual/couple therapy session as we will not be able to do as much work as we could otherwise. Children should not be left alone in the waiting area. If you have a babysitting emergency, please call me and we can chat about options.

Do you have video or online options?

Yes, particularly for consultations, I am happy to accommodate people by doing those online via a video chat app. For therapy, I take things case by case so it will depend on your situation as to whether I would feel comfortable doing therapy online. I have done it in the past and am open to do that in the future. Please know that I am only licensed to do therapy in Utah and Kansas so if you live outside of those states, I will not be able to contract therapy services.

Why do you offer consultations instead of coaching?

There can be a lot of work that can be covered in just one session. For many who are stuck, this can be the thing that helps them move to the next level they are looking for. With consultations, there is no expectation of a continued relationship like there is with coaching or even with therapy. Where coaching usually requires a set number of sessions paid up front, consultations allow you to choose when and how you want to engage.

The Relationship Center


You are welcome to contact me in any of the following ways. Please note that these options are not secure and information may be intercepted and seen by others. Please do not send confidential information through these options.

11075 S State St #16  

Sandy, UT 84070


Tel: 801-871-5143

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© 2018 by Jen VanEngelenhoven.